Measurement may be thought of in two distinct ways: external indicators of performance and internal indicators of success. Ideally, both are incorporated.
Examples of external measures include:
– achievement of coaching goals established at the outset of the coaching relationshipx
– increased income/revenue
– obtaining a promotion
– performance feedback that is obtained from a sample of the individual’s constituents (e.g., direct reports, colleagues, customers, boss, the manager him/herself)
– personal and/or business performance data (e.g., productivity, efficiency measures)
The external measures selected should be things the individual is already measuring and has some ability to directly influence.
Examples of internal measures include:
– self-validating assessments that can be administered initially and at regular intervals in the coaching process
– changes in the individual’s self-awareness and awareness of others
– shifts in thinking that create more effective actions
– shifts in one’s emotional state that inspire confidence
Professional coaching brings many benefits: fresh perspectives on personal challenges, enhanced decision-making skills, greater interpersonal effectiveness, and increased confidence. And, the list does not end there. Those who undertake coaching also can expect appreciable improvement in productivity, satisfaction with life and work, and the attainment of relevant goals.
Professional coaching maximizes potential and, therefore, unlocks latent sources of productivity:
- Improved work performance – 70%
- Improved business management – 61%
- Improved time management – 57%
- Improved team effectiveness – 51%
Building the self-confidence of employees to face challenges is critical in meeting organizational demands:
- Improved self-confidence – 80%
- Improved relationships – 73%
- Improved communication skills – 72%
- Improved life/work balance – 67%
Return on Investment
Coaching generates learning and clarity for forward action with a commitment to measurable outcomes. The vast majority of companies (86%) say they at least made their investment back.
More information on benefits of coaching can be found in the ICF Research Portal, including case studies and industry reports.
Source: ICF Global Coaching Client Study was commissioned by the ICF but conducted independently by PricewaterhouseCoopers
WHAT MY CLIENTS SAY:
HR Business Partner, international pharmaceutical company I find our sessions really supportive. They are a source of positive energy and thanks to them I have been able to introduce important changes in a number of areas. Now I focus on solutions and look for options I did not use to see. Thank you!HR Business Partner, international pharmaceutical company
HR Director, energy sector Piotr Jankiewicz has been involved in designing and executing the development process for our Talents ? a group of 17 Experts. Since day one Piotr has shown great professional attitude. As a result we have managed to get the Experts? and their Superiors? buy-in, progress in terms of professional development and a higher level of confidence and performance. I recommend Piotr as a professional is ready to go the ?extra mile? to make things happen.HR Director, energy sector
Learning and Development Head (Global), financial sector Over the last 15 months we have engaged Piotr?s services to help us to drive our coaching efforts and, together with members of my team Piotr has been hands on in both the design and delivery of the programmes we have run. As Piotr is so driven by results this has pushed us as an organisation to be very clear about our measurements and I personally appreciate how Piotr keeps bringing us back to these. It is rare for development consultants to do this and it is one of the reasons I enjoy working with Piotr.Learning and Development Head (Global), financial sector
Event Planner, own business, Warsaw If someone had asked me six months ago how many new clients I will sign contracts with, I would have been afraid to give this number. It has become reality though! I have managed to triple my turnover and my profits have jumped, too. I have let ?bad clients? go ? they would take up a lot of my time and order hardly anything. I have decided to work only with ?premium? Clients and I am surprised that there are so many of them out there!Event Planner, own business, Warsaw
Business Communication Trainer, Warsaw Piotr is a trustworthy person, which was important for me while choosing the coach. We have been working on improving some key aspects of my professional performance and I have achieved some goals in a short time, which I believe is the best evidence of Return On Investment. I am happy to recommend sessions with Piotr ? it is easier to face challenges together.Business Communication Trainer, Warsaw
Finance&Office Coordinator, Training Company, Warsaw Piotr?s commitment and his professional approach have helped me to solve problems that had been challenging before. I have identified my strengths and I am more aware of theFinance&Office Coordinator, Training Company, Warsaw
Dental clinic owner, Warsaw Thanks to my sessions with Piotr, I realised where I am ? in terms of developing the clinic I own and manage, I worked out and have been consistently implementing my own ?Success Strategy?, I know my priorities and I am no longer involved in stuff that used to take up much of my time but did not translate into business development. I did not have to wait long for the very measurable results ? during the last 10 months we have increased the number of our patients by over 30% and at the same time our profitability has jumped by almost 15%.Dental clinic owner, Warsaw